24Magic Privacy Policy

At 24Magic, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store and protect your information when you visit 24magic.com, create a 24Magic casino account, download our 24Magic app, or otherwise interact with us. By registering with 24Magic, using our 24Magic login, or accessing any part of our platform, you agree to the practices described below.

24Magic is owned and operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, White House with Black Gate, 30106, Cartago, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2.

Information We Collect

We collect personal data that you provide directly to us, as well as information generated automatically when you use our services. This allows us to verify your identity, process transactions, and personalise your experience on our platform.

• We collect registration details such as your full name, date of birth, email address, phone number and residential address when you create your 24Magic casino account.
• We collect identity verification documents, including passport details, identification cards, proof of residence and statements verifying the source of funds, as required under our Know Your Customer (KYC) obligations.
• We record your payment information, including deposit and withdrawal method details, transaction history and currency preferences across supported currencies such as EUR, USD, NOK, AUD, NZD, CAD, CHF, SOL, BTC, ETH, LTC, DOG and USDT.
• We gather technical data such as your IP address, device type, browser version and login timestamps whenever you access our 24Magic casino app or website through desktop, mobile browser or our downloadable app.
• We track your gaming activity, wagering history, bonus usage and Magic Club loyalty points to administer promotions and manage your account responsibly.
• We may collect communication records when you contact our support team via live chat or email, so we can resolve your enquiries efficiently.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating a secure and compliant online casino. Our use of your data always aligns with our licensing obligations under the Anjouan Gaming Commission.

• We use your data to verify your age and confirm that you are at least 18 years old, or the legal age for online gaming in your country of residence.
• We use your details to process deposits and withdrawals, apply the appropriate 24Magic bonus offers, and confirm eligibility for any 24Magic no deposit bonus or welcome package you claim.
• We monitor account activity to detect multiple accounts, IP address overlaps, VPN usage or other prohibited behaviour, and we reserve the right to confiscate funds or suspend access where such activity is identified.
• We use your contact information to send transactional messages, respond to support requests, and where you have consented, to notify you about promotions and Telegram Bonus Drops.
• We analyse aggregated data to improve our game selection, platform performance and overall player experience.
• We use your information to comply with anti-money laundering regulations, fraud prevention measures, and reporting obligations to relevant regulatory authorities where required.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic patterns. Cookies help us keep you securely logged in during your 24Magic login session and allow our platform to function correctly across desktop and mobile devices. You can adjust your browser settings to limit or block cookies, though doing so may affect certain features of our services.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our services effectively.

• We share payment data with our payment processors, including providers such as Mastercard, Visa, Skrill, Neteller, Interac, and cryptocurrency processing partners, solely to complete your transactions.
• We share relevant information with our game providers where required to facilitate gameplay, jackpot processing, and bonus wagering calculations.
• We disclose information to regulatory bodies, law enforcement agencies or auditors when legally required, including under our obligations to the Anjouan Gaming Commission.
• We may share data with fraud prevention and identity verification services to complete KYC checks before processing withdrawals.
• We may share limited data with our affiliate partners, such as Hive Affiliates, strictly for tracking and commission purposes related to referred players.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting and regulatory requirements. Where your account becomes dormant after six consecutive months of inactivity, we may retain your data while applying our published administrative fee policy until the account is reactivated or the balance reaches zero.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our systems encrypt sensitive information during transmission, and access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing of your data.
• You may withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our support team at [email protected], and we will respond in accordance with applicable data protection laws.

Restricted Territories

We do not knowingly collect or process data from residents of Restricted Countries listed in our Terms and Conditions, including but not limited to Australia, Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the USA, Iran, North Korea and Myanmar. If we identify that you are accessing our services from a restricted territory, we reserve the right to suspend your account and limit further data processing.

International Data Transfers

As our operations and infrastructure may span multiple jurisdictions, your data may be transferred to and processed in countries outside your own. We take steps to ensure that any such transfers are conducted with appropriate safeguards in line with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. We encourage you to review this page periodically. Continued use of 24Magic following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team, available 24/7 via live chat or email at [email protected]. For affiliate-related privacy enquiries, please contact [email protected].